Frequently Asked Questions
Primary Business:
How can I buy a car from your company?
You can buy a car from us by either selecting a vehicle from our stock or bidding on cars that we participate in auctions for.
Do you sell only new cars or used cars as well?
We sell both new and used cars, depending on our current inventory.
However the export certificate are made only for used vehicles
What kind of services do you offer?
We offer a wide range of services, including vehicle inspections, shipping arrangements, and assistance with import regulations
Car Availability and Services:
How do I place an Order?
Placing an order with AutoXJapan is a simple process. First, visit our website and browse through our inventory to find the vehicle you want to purchase. Then, contact us to confirm the availability and price of the vehicle. Once you have confirmed the details of your order, we will provide you with an invoice that outlines the total cost of the vehicle, including any applicable taxes and shipping fees in Japan. You can make the payment through bank transfer or credit card. After we have received your payment, we will begin the process of exporting the vehicle to your country. We will also provide you with regular updates on the status of your order, including information about the shipping and delivery process. If you have any questions or concerns about the ordering process, please do not hesitate to contact us.
What do to if i cannot find the vehicle i want
If you cannot find the vehicle you want in our inventory or through our Japanese auto auctions system, we recommend contacting us and letting us know the specific make and model you are looking for. We have a wide network of contacts in the automotive industry in Japan and can help you locate the vehicle you are looking for. We can also assist with custom orders and modifications. Simply provide us with the details of the vehicle you want, and we will do our best to find it for you.
Do I need an account to place an order?
Yes, you will need to create an account with AutoXJapan to place an order. Creating an account is a quick and easy process, and it allows us to provide you with personalized service and support. Once you have created an account, you can browse our inventory, request quotes, and place orders. You can also use your account to track the status of your orders, view invoices, and communicate with our team. If you have any questions or concerns about creating an account or placing an order, please do not hesitate to contact us. We are always happy to help.
How Do I Track My Order?
Tracking your order with AutoXJapan is easy. Once your order has been shipped, we will provide you with a tracking number that you can use to monitor the progress of your shipment.
How Can I Return a Product?
AutoXJapan, we do not accept returns or offer refunds under any circumstances. Since we specialize in exporting used vehicles, all sales are final. We encourage our customers to carefully review the vehicle's details and photographs before making a purchase. We also provide comprehensive vehicle inspection reports to give our customers a clear idea of the vehicle's condition.
However, in the rare case of a major discrepancy between the vehicle's condition and the inspection report, we will work with the customer to resolve the issue.
Payment and Shipping:
We accept only bank transfers.
=== === === === === === === === === === ===
ACCOUNT NAME: Reiwa Enterprises LLC
ADDRESS: 231-0043 Kanagawa, Yokohama, Naka Ward, Fukutomicho, 4−5 Wako Chuo Bld 101
=== === === === === === === === === === ===
BANK: RAKUTEN BANK, LTD.
ACCOUNT: 2547443112
Branch: DAI 4 EIGYO BU BRANCH ( Branch code 254)
SWIFT: RAKTJPJTXXX
BANK ADDRESS: 2-16-5 KONAN, MINATO-KU, TOKYO, JAPAN
=== === === === === === === === === === ===
ACCOUNT NAME: Reiwa Enterprises LLC
ADDRESS: 231-0043 Kanagawa, Yokohama, Naka Ward, Fukutomicho, 4−5 Wako Chuo Bld 101
=== === === === === === === === === === ===
BANK: RAKUTEN BANK, LTD.
ACCOUNT: 2547443112
Branch: DAI 4 EIGYO BU BRANCH ( Branch code 254)
SWIFT: RAKTJPJTXXX
BANK ADDRESS: 2-16-5 KONAN, MINATO-KU, TOKYO, JAPAN
=== === === === === === === === === === ===
Intermediary Bank
BANK: SUMITOMO MITSUI BANKING CORPORATION, TOKYO, JAPAN
SWIFT: SMBCJPJTXXX
SWIFT: SMBCJPJTXXX
Instruction using Wise transfer or CONVERA
If you are using CONVERA service a method of transference please use RAKUTEN BANK, LTD. or ask assistance from our representative
INSTRUCTIONS
===Beneficiary Bank ===
SWIFT Code / BIC: RAKTJPJTXXX
Bank Name: RAKUTEN BANK, LTD.
Branch Name: DAI 4 EIGYO BU BRANCH ( Branch code 254)
Bank Address: 2-16-5 KONAN, MINATO-KU, TOKYO, JAPAN
=== Beneficiary Information ===
Account Number: 2547443112
Beneficiary Name: Reiwa Enterprises LLC
Beneficiary Address: 231-0043 Kanagawa, Yokohama, Naka Ward, Fukutomicho, 4−5 Wako Chuo Bld 101
=== Intermediary Bank ===
SWIFT Code/ BIC : SMBCJPJT
Bank Name: SUMITOMO MITSUI BANKING CORPORATION, TOKYO, JAPAN
INSTRUCTIONS
===Beneficiary Bank ===
SWIFT Code / BIC: RAKTJPJTXXX
Bank Name: RAKUTEN BANK, LTD.
Branch Name: DAI 4 EIGYO BU BRANCH ( Branch code 254)
Bank Address: 2-16-5 KONAN, MINATO-KU, TOKYO, JAPAN
=== Beneficiary Information ===
Account Number: 2547443112
Beneficiary Name: Reiwa Enterprises LLC
Beneficiary Address: 231-0043 Kanagawa, Yokohama, Naka Ward, Fukutomicho, 4−5 Wako Chuo Bld 101
=== Intermediary Bank ===
SWIFT Code/ BIC : SMBCJPJT
Bank Name: SUMITOMO MITSUI BANKING CORPORATION, TOKYO, JAPAN
How much does shipping cost?
Shipping costs vary depending on the destination and the size of the vehicle. We will provide you with a detailed quote based on your requirements.
What kind of paperwork is required for car exports?
The paperwork required for car exports varies by country. Our team will guide you through the necessary documentation for your specific country.
However for check with local clearing agents for futher clarification and taxes clearance as we do not cover that service
Order and Delivery:
How can I track my car during the shipping process?
We provide a tracking number and regular updates on the shipping status of your vehicle.
Can I cancel my order after I've made a purchase?
Yes, you can cancel your order before the vehicle has been shipped. However, please note that cancellation fees may apply.
What if I receive a damaged or faulty car?
In the unlikely event that you receive a damaged or faulty car, please contact us immediately. We will try to help resolve the issue. However, please note car as sold as it is a we do not bare resposability on the final condition of the vehicle.
Warranty and Support:
How can I contact your customer service team?
You can contact our customer service team through email, phone, or online chat. Our team is available to assist you with any questions or concerns you may have.
support@autoxjapan.com
Do you offer any warranties on the cars you sell?
We offer a warranty for some of our cars, but the coverage and terms may vary depending on the car and its condition. Please contact us for more information about our warranty program.
Auctions and Special Requests:
Are your prices negotiable?
Our prices are competitive and based on market value, but we may be able to offer discounts for bulk purchases or long-term partnerships. Please contact us to discuss your needs and budget.
What kind of auctions do you participate in?
We participate in a variety of car auctions in Japan, including USS, TAA, JAA, and ARAI. We have access to a wide range of cars, from luxury and sports cars to commercial and industrial vehicles.
Can you help me find a specific car that's not in your inventory?
Yes, we can help you find a specific car that meets your requirements. Please provide us with the make, model, and year of the car, as well as any other preferences you have, and we will search our network of dealers and auctions to find the car for you.
How long does it take to receive my car after I make a purchase?
The delivery time varies depending on the shipping method and your location. We will provide you with an estimated delivery time when you make your purchase.
Headquarters Visits
Can I visit your company in Japan?
Yes, we welcome visitors to our office in Japan. However, please note that we do not provide recomentaditon letter only to long time partners and due to the COVID-19 pandemic, travel restrictions may apply. Please contact us in advance to schedule an appointment.